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Store Policy

Customer Care

 

Contact Information:

  • Email: For assistance, please reach out to our customer service team at suppoert@mimocompany.com  We strive to respond to all inquiries within 24 hours.
     

Support Hours:

  • Our customer service team is available to assist you Monday through Friday, from 9 AM to 5 PM EST. We are closed on weekends and major holidays.
     

Common Issues:

  • Order Inquiries: If you have questions about your order status, shipping, or delivery, please contact us with your order number.

  • Returns & Exchanges: For details on returns or exchanges, please refer to our Return Policy or contact us for assistance.

  • Technical Support: If you encounter any issues with our website or need help placing an order, our technical support team is here to assist you.
     

Response Time:

  • We aim to respond to all email inquiries within 24 hours on business days.
     

Customer Satisfaction:

  • Your satisfaction is our priority. If you have any concerns or are not completely satisfied with your purchase, please contact us.

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